Comfort Keepers Commitment to Quality

At Comfort Keepers our commitment to quality and safety has meant that we are the first and only home care service to achieve the EIQA (Q Mark) certification. Comfort Keepers strives to maintain the same high standard of quality throughout all regions.

Currently there are no standards, guidelines or regulations in Ireland for home care so for Comfort Keepers it is even more important to self regulate. Comfort Keepers self regulates by setting standards, devising procedure, implementing it and then checking that procedure is bring followed to a high standard. This check is conducted through an auditing process 8 times a year in each area. That’s a total of 80 audits a year checking 75 different criteria.

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Care service received at requested time

Key Measures	Jan-2011	Feb-2011	Mar-2011	Apr-2011	May-2011	Jun-2011	Jul-2011	Aug-2011	Sep-2011	Oct-2011	Nov-2011	Dec-2011
On time log in	82.50%	87.10%	79.70%	90.30%	91.20%	89.58%	93.73%	90.96%	91.03%	93.33%	91.32%	90.79%
Average Variance from Start: (our carers arrived on average 3 minutes early)	0 mins	-2 mins	0 mins	-1 mins	-1 min	-1 min	-2 mins	-2 mins	-1 min	-1 mins	-1 min	-1 min
No Shows (i.e. 7 visits in every thousand where an unscheduled carer covered care as the scheduled carer did not show up)	0.05%	0.03%	0.08%	0.03%	0.01%	0.02%	0.04%	0.05%	0.07%	0.08%	0.07%	0.04%

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Internal Audit Scores Graph 1

( For office by office scores see below )

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Client Satisfaction Surveys

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Office by office Audit Scores